Avatier Releases AI Chatbot to Automate Common IAM Helpdesk Requests - Security Tech Brief

Avatier, an IAM vendor, has developed an innovative solution for automating mundane IAM tasks: a chatbot called Apollo. Apollo is a great example of how ANI can enable simple task automation that ultimately frees up IT staff to tackle more pressing issues.

Dell Boomi Introduces Chatbots With its New AI Bot Framework - Data & Business Intelligence Tech Brief

There are many data integration vendors, but very few have managed to provide a comprehensive suite of features to meet integration needs. Dell Boomi is one of the leading Integration Platform as a Service (iPaaS) vendors announcing an AI bot framework for complex chatbot integration.

Cisco Is Bringing Cognitive Collaboration to the Contact Center - Infrastructure & Operations Tech Brief

Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but don’t replace your agents with bots anytime soon.

Speech Technologies – Trends, Applications, and Their Dark Side - Data & Business Intelligence Tech Brief

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on upcoming trends and applications in speech technologies – including their dark side.

Infobip Introduces Contact Center as a Service (CCaaS) Solutions - Infrastructure & Operations Tech Brief

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Infobip’s latest Contact Center as a Service (CCaaS) solutions.

BMC Converges ITSM and ITOM Into a Unified Platform, Incorporating Artificial Intelligence and Machine Learning - Infrastructure & Operations Tech Brief

IT solutions provider BMC announced its intelligence-enriched ITSM and ITOM platform with BMC Helix, which supports efficient and proactive IT service discovery, monitoring, optimization, remediation, and delivery of an omni-channel experience for IT professionals and businesses.

HR Leaders Want Artificial Intelligence to Improve Employee Experience - Applications Tech Brief

A recent survey by Espressive, an artificial intelligence (AI)-based enterprise service management software vendor, indicates that applying AI in HR departments is a priority for pioneering organizations.

Briefing: Twilio Flex - Infrastructure & Operations Tech Brief

On December 1, Twilio – a cloud communications platform – briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex.

Be Wary of Adopting a Virtual Assistant in Your Business Environment - Infrastructure & Operations Tech Brief

Siri, Google, Cortana, and Alexa are always listening. This isn’t news. However, workers at Apple have access and have been reportedly listening in on more private moments which could include confidential medical or legal information.

Briefing: Revation Systems’ LinkLive - Infrastructure & Operations Tech Brief

On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security...

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