chatbot
Dell Boomi Introduces Chatbots With its New AI Bot Framework
Software Reviews: Data & Business Intelligence
There are many data integration vendors, but very few have managed to provide a comprehensive suite of features to meet integration needs. Dell Boomi is one of the leading Integration Platform as a Service (iPaaS) vendors announcing an AI bot framework for complex chatbot integration.
Chatbot features within this product can be broadly categorized into two categories: simple rule-based bots that can be configured quickly and more complex natural language processing (NLP) bots that recognize human conversational language. NLP platforms have become popular primarily because of Amazon Alexa and Google Home voice assistant devices.
Laiye Chatbot
SoftwareReviews
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Laiye Chatbot. software-reviews. LAIYE. Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership..
LiveChat ChatBot
SoftwareReviews
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
LiveChat ChatBot. software-reviews. LiveChat. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat..
AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI
Software Reviews: Infrastructure & Operations
Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.
Q, a chatbot named after the gadgets-geek quartermaster in James Bond, headlined a long list of generative AI announcements at AWS re:Invent 2023 in Las Vegas on Nov. 28. The cloud services company positioned itself against competitors as a steady hand that offered choice and business-class capabilities for generative AI.
Chatfuel
SoftwareReviews
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Chatfuel. software-reviews. Chatfuel. The leading no-code chatbot platform for Facebook, Instagram, and Messenger.
Darwin SaaS Chatbot
SoftwareReviews
Darwin is a SaaS Chatbot for SaaS Companies. Darwin empowers software companies to automate support through the customer lifecycle to increase product adoption and reduce churn. Darwin delivers a differentiated conversational experience and serves as a key driver of product adoption and customer loyalty. Instead of deflecting a few high volume FAQs, Darwin identifies every opportunity for automation along the customer lifecycle.
Darwin SaaS Chatbot. software-reviews. Directly Inc. Darwin is a SaaS Chatbot for SaaS Companies. Darwin empowers software companies to automate support through the customer lifecycle to increase product adoption and reduce churn. Darwin delivers a differentiated conversational experience and serves as a key driver of product adoption and customer loyalty. Instead of deflecting a few high volume FAQs, Darwin identifies every opportunity for automation along the customer lifecycle..
Streebo Chatbot Builder
SoftwareReviews
Build chatbots with Streebo DX Accelerator – a unique set of ‘no or low code’ tooling that allows IT and Line of Business teams to rapidly assemble sleek and intuitive Chatbot interfaces.
Streebo Chatbot Builder. software-reviews. Streebo. Build chatbots with Streebo DX Accelerator – a unique set of ‘no or low code’ tooling that allows IT and Line of Business teams to rapidly assemble sleek and intuitive Chatbot interfaces..
Avatier Releases AI Chatbot to Automate Common IAM Helpdesk Requests
Software Reviews: Security
Avatier, an IAM vendor, has developed an innovative solution for automating mundane IAM tasks: a chatbot called Apollo. Apollo is a great example of how ANI can enable simple task automation that ultimately frees up IT staff to tackle more pressing issues.
Avatier, a vendor in the identity and access management (IAM) space, has developed an innovative solution for automating mundane identity and access management tasks: a chatbot called Apollo. Apollo is powered by narrow-band artificial intelligence (AI), also known as artificial narrow intelligence (ANI).
vChat
SoftwareReviews
vChat is an AI Chatbot AKA virtual assistant for businesses deployed across various digital channels to have human-like conversations by understanding what customers want to know about your business or products.
vChat. software-reviews. Eleviant Tech. vChat is an AI Chatbot AKA virtual assistant for businesses deployed across various digital channels to have human-like conversations by understanding what customers want to know about your business or products..
alphachat.ai
SoftwareReviews
AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.
alphachat.ai. software-reviews. AlphaChat. AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour..
Infobip Introduces Contact Center as a Service (CCaaS) Solutions
Software Reviews: Infrastructure & Operations
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Infobip’s latest Contact Center as a Service (CCaaS) solutions.
The chatbots are powered by Infobip’s in-house NLP (natural language processing) engine.
InsuredMine
SoftwareReviews
INSUREDMINE offers a set of tools for insurance agency efficiency and better customer experience. The platform features UX focused Mobile App for the Insured, an AI-driven chatbot to handle customer service, and an analytics-powered agency portal for email automation and prospect management.
InsuredMine. software-reviews. InsuredMine. INSUREDMINE offers a set of tools for insurance agency efficiency and better customer experience. The platform features UX focused Mobile App for the Insured, an AI-driven chatbot to handle customer service, and an analytics-powered agency portal for email automation and prospect management..
Cisco Is Bringing Cognitive Collaboration to the Contact Center
Software Reviews: Infrastructure & Operations
Cisco unveiled three AI features for its Unified Contact Center Enterprise and Unified Contact Center Express at Enterprise Connect 2019. These features should help, but don’t replace your agents with bots anytime soon.
When the chatbot reaches its functional limits, it will need to quickly and smoothly trade off with an agent. This critique isn’t against Cisco’s product; it’s against chatbots that are poorly implemented and too heavily relied upon by customers.
Genesys Briefs on “Experience as a Service” for the Contact Center
Software Reviews: Infrastructure & Operations
Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Genesys’ “experience as a service” for the contact center.
Key capabilities of this service include: Predictive engagement that strives to gain visibility of the customer’s journey, understand their intent, detect moments of struggle, and foster empathy.Chatbot and voicebot with native and third-party self-service capabilities. These third parties include Microsoft, Google, and Adobe solutions.
Briefing: Revation Systems’ LinkLive
Software Reviews: Infrastructure & Operations
On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security...
Within this secure platform, LinkLive offers a broad range of capabilities, including a full contact center suite with an AI-driven chatbot (called Reva), digital customer service, and multimedia customer engagement.
BMC Converges ITSM and ITOM Into a Unified Platform, Incorporating Artificial Intelligence and Machine Learning
Software Reviews: Infrastructure & Operations
IT solutions provider BMC announced its intelligence-enriched ITSM and ITOM platform with BMC Helix, which supports efficient and proactive IT service discovery, monitoring, optimization, remediation, and delivery of an omni-channel experience for IT professionals and businesses.
Moreover, it enables proactive customer service and helps optimize capacity and cost across multiple organizations, all through AI and robotic automation. It gives clients an overall view of their IT landscape with an intelligent omni-channel user experience across Skype, Slack, Chatbot, and more.
magpie
SoftwareReviews
Corporate learning is stifled by too much choice, too little evidence and too many barriers. magpie recommends high-quality content and integrates with your learning systems to engender a revolutionary learning culture. magpie starts with a configurable chatbot conversation. Based on a small number of explicit inputs from users and a vast and deep knowledge of learning assets, magpie prioritizes most relevant content for each user. magpie is intelligent learning recommendations.
magpie. software-reviews. Filtered Technologies. Corporate learning is stifled by too much choice, too little evidence and too many barriers. magpie recommends high-quality content and integrates with your learning systems to engender a revolutionary learning culture. magpie starts with a configurable chatbot conversation. Based on a small number of explicit inputs from users and a vast and deep knowledge of learning assets, magpie prioritizes most relevant content for each user. magpie is intelligent learning recommendations..
OpenText Service Management Automation X (SMAX)
SoftwareReviews
OpenText SMAX uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Driven by a private generative AI chatbot—OpenText IT Operations Aviator—SMAX empowers users to resolve common support requests on their own.
OpenText Service Management Automation X (SMAX). software-reviews. OpenText Corporation. OpenText SMAX uses built-in AI and analytics to deliver smart IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Driven by a private generative AI chatbot—OpenText IT Operations Aviator—SMAX empowers users to resolve common support requests on their own..
ServiceNow’s Orlando Release Focuses on AI With Now Intelligence
Software Reviews: Infrastructure & Operations
ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.
Conversational UI Is the Talk of Oracle OpenWorld 2019
Software Reviews: Applications
Conversational user interfaces (UIs) aim to replace traditional point-and-click user interfaces with natural language touchpoints. At OpenWorld 2019, Oracle announced several improvements to its conversational UI, Oracle Digital Assistant.
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