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Implement an IT Chargeback System

Blueprint: CIO

IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that matters to the business.

Implement an IT Chargeback System – Executive Brief

Note: CIO

Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT costs, and price IT services with outputs the business finds meaningful, manageable, and measurable.

Successfully Staff Your Tier 1 Service Desk With Students

Note: Industry Coverage

Hiring students to staff the front lines of your service desk can be a win-win strategy, but only if you give them the tools and training they need to succeed in a Tier 1 role and grow their technical skills for long-term success.

The Finer Points of Global Economics: A Return, Not to Normal, But to Reality

Note:

This issue is based on the transcript of an interview of Mark Anderson, CEO of SNS, by Art Kleiner, editor-in-chief of strategy+business, which took place at the SNS Future in Review conference at the Terranea Resort in Palos Verdes, California, on May 13, 2010.

The third is a rebuilding of the manufacturing base of the industrialized world, including an accelerated transition to green energy and technologies. This interview is adapted with permission from a conversation conducted on May 13, 2010, before the audience at Anderson’s annual Future in Review conference.

The vCIO Retainer Toolkit

Note: CIO

With this guide, vCIOs will understand how to package Info-Tech’s available research material in a way that will enable them to systematically improve their client’s technology challenges, thereby demonstrating their value at every available touchpoint.

The resource(s): Create a Disaster-Ready Ransomware Recovery Plan Create a Right-Sized Disaster Recovery Plan Develop and Document a Disaster Recovery Plan for the Small Enterprise June – Cloud Readiness Month The task: DR strategies routinely expose opportunities to make use of cloud-based resources.

Assess Your Cybersecurity Insurance Policy – Executive Brief

Note: Security

This blueprint will help you to prioritize the threats you need insurance coverage for, how much coverage is necessary for your organization, and which of your prospective insurance policies offers the best coverage options for your organization.

This blueprint will help you to prioritize the threats you need insurance coverage for, how much coverage is necessary for your organization, and which of your prospective insurance policies offers the best coverage options for your organization..

Semiconductor Shortage Reaches a Fever Pitch

Note: Applications

Batten down the hatches to avoid unnecessary risk.

Semiconductor Shortage Reaches a Fever Pitch. note. Applications. the brief semiconductor supply chain management. unnecessary risk hatches. Batten down the hatches to avoid unnecessary risk.. Batten down the hatches to avoid unnecessary risk..

Making Cents of Unit Testing with Open Source Test Tools

Note: Applications

Testing tools are crucial for systematic and thorough unit testing. However, these tools can be expensive for small and medium sized IT shops. Save money and be confident that your code is well tested with open source unit test tools.

Download JUnit is free to download at: http://sourceforge.net/projects/junit/files/junit/ Product: PHPUnit What it does Facilitates writing, running, and analyzing test cases and their results with several features of the framework.

Hoteling and Hot-Desking: A Primer

Note: Infrastructure & Operations

The terms hot-desking and hoteling are increasingly common amid the tentative office repatriation conversations held throughout global IT and business departments. Adopting more flexible workspaces can reduce costs and put your organization on a path primed for sustainability and success.

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