Navigate the EMV Liability Shift

Shift your POS payment system into high gear to improve customer experience and reduce payment risk.

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Your Challenge

  • As a CIO of a hotel, restaurant, or casino, you have to find an EMV solution for new liability rules that take effect on October 15th, 2015.
  • This “liability shift” makes the non-EMV compliant party responsible for losses in the event of a compromise at the point of sale.
  • As industries focus on customer service, it’s important to ensure that customers have a positive experience with payment technologies.
  • Money that has been stolen from U.S. issuers, merchants, and consumers is on the rise. However, indirect costs are rising just as drastically. Moreover, reissuance costs are not factored into these statistics: the real cost of fraud may be 5 to 6 times greater.

Our Advice

Critical Insight

  • EMV is not a mandate – It’s a liability shift specific to counterfeit fraud and lost/stolen cards set by the card issuers.
  • EMV impacts foreign travelers from countries that have already implemented EMV. Evaluate your customer base to gauge the impact.
  • EMV provides a foundation for mobile contactless payments.
  • EMV does not address Card Not Present (CNP) fraud. Take additional measures during implementation to strengthen your online and over-the-phone purchasing process.
  • Integrate PCI-compliant solutions, end-to-end encryption/point-to-point encryption, and tokenization for a more secure transaction.
  • Check your existing contract with your card issuer: if you have a pre-existing plan, your card issuer may not legally be able to force you to change.

Impact and Result

  • EMV is the first step to a multi-layered approach to protecting cardholder data upon swiping and then processing.
  • Preparing for NFC payments (i.e. Apple Pay and Google Wallet) is a part of selecting your EMV solution.
  • Make a solid business case for your EMV project by articulating and supporting the value it creates to the organization.
  • Define the organizational context for your EMV deployment and make sure your technical requirements can satisfy your business requirements.
  • Carefully plan your project prior to deployment to reduce any roadblocks and issues associated with implementation.

Contributors

  • 1 Professional contributed information that assisted with the development of this solution set:
    • Jeffrey Parker, Vice President of Hotel Technology, Interstate Hotels

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Get to Action

Start here – read the Executive Brief

Read our concise Executive Brief to gain a high-level understanding of the opportunity to reduce liability, fraud, and customer experience risk whilst taking advantage of contactless payments trends, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

  1. Define the EMV current state and requirements

    This phase of the blueprint, Navigate the EMV Liability Shift, will aid in gaining an understanding of the environment and current state.

  2. Build the business case and internal plan

    This phase of the blueprint, Navigate the EMV Liability Shift, will aid in developing the business case that will enable launching an EMV project off the ground by receiving buy-in from all key stakeholders.

  3. Select the solution for the EMV project

    This phase of the blueprint, Navigate the EMV Liability Shift, will aid in selecting the vendors that meet strategic architecture needs and are compatible with PMS by articulating all the important compatibility, contract, and partnership considerations.

  4. Plan the EMV implementation

    This phase of the blueprint, Navigate the EMV Liability Shift, will aid in developing an implementation plan for the EMV solution, since EMV implementation can take up to 18 months if all elements aren’t considered and addressed.

  5. Deploy EMV and monitor success

    This phase of the Navigate the EMV Liability Shift blueprint will aid in successfully deploying and monitoring the EMV system whilst bringing you one step closer to a contactless payments future.

Guided Implementation icon Guided Implementation

This guided implementation is a fifteen call advisory process.

    Guided Implementation #1 - Define the EMV current state and requirements

  • Call #1: Scoping call

  • Call #2: Understand your business context

  • Call #3: Determine your technical requirements

  • Guided Implementation #2 - Build the business case and internal plan

  • Call #1: Scoping call

  • Call #2: Review your project financials

  • Call #3: Review your business case

  • Guided Implementation #3 - Select the solution for the EMV project

  • Call #1: Scoping call

  • Call #2: Review vendor shortlist

  • Call #3: Review vendor scores and contract

  • Guided Implementation #4 - Plan the EMV implementation

  • Call #1: Scoping call

  • Call #2: Develop the implementation plan

  • Call #3: Finalize the plan

  • Guided Implementation #5 - Deploy EMV and monitor success

  • Call #1: Scoping call

  • Call #2: Review the initial project implementation

  • Call #3: Monitor the EMV POS system

Onsite Workshop

Module 1: Assess the Environment and Requirements

The Purpose

  • Identification of key stakeholders.
  • Analysis of current state environment.
  • Analysis of future state environment.
  • Understanding of requirements.

Key Benefits Achieved

  • Informed, engaged, and helpful stakeholders.
  • Defined gaps between your current and future state.
  • Documented requirements used in selecting a vendor.

Activities: Outputs:
1.1 Discuss and document the current challenges, project drivers, and goals.
  • Stakeholder vision
  • Baseline EMV project metrics and goals
1.2 Assess the business context.
  • SWOT Analysis
1.3 Determine the optimal timing for the EMV.
1.4 Evaluate and document your technical requirements.
  • EMV Requirements Document

Module 2: Develop the Business Case

The Purpose

  • Develop a business case.
  • Assess the project financials.

Key Benefits Achieved

  • Buy-in from project sponsors.
  • Defined budget and project needs.

Activities: Outputs:
2.1 Assess the project financials.
2.2 Develop success metrics.
2.3 Complete the business case.
  • Business Case

Module 3: Select a Vendor

The Purpose

  • Shortlist vendors for your solution.
  • Assess vendors.

Key Benefits Achieved

  • Selected vendors for your EMV solution.
  • Strategic architecture needs met.

Activities: Outputs:
3.1 Assess which vendors meet your needs and circumstances.
  • High-level vendor shortlist
  • EMV Vendor Scoring tool

Module 4: Develop the EMV Deployment Plan

The Purpose

  • Create a change management plan.
  • Create an implementation and testing timeline and plan.

Key Benefits Achieved

  • Improved employee morale and effectiveness.
  • Improved customer experience.
  • Reduced implementation time.
  • Reduced errors.

Activities: Outputs:
4.1 Build your EMV deployment plan.
4.2 Develop an organization change management (OCM) plan.
  • OCM Plan
4.3 Develop test and acceptance plans.
  • Test Plan
4.4 Identify implementation/conversion risks.
  • Implementation Plan
4.5 Build a timeline.

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Search Code: 79407
Published: December 15, 2015
Last Revised: December 15, 2015

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