Discover the Secrets of ITSM Licensing

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Vendors do contract negotiations for a living, but IT leaders are generally inexperienced at the process.
IT leaders are unaware of what their negotiation options are and often miss red flags or negotiable areas in contracts.
Vendors use a variety of sales tactics that may seem to provide value but typically require better introspection into process and strategy first.

Our Advice

Critical Insight

Don’t negotiate solely based on price. ITSM tools have progressed far beyond table stakes to have one-dimensional negotiations. Be rigorous with your requirements gathering before approaching your vendor for negotiation.

Impact and Result

Knowledge of ITSM licensing secrets that can readily applied to contract negotiation.
Improved knowledge of contract negotiation tactics.
IT leaders can expect to get the licensing agreement that’s the best fit for their organization.

Discover the Secrets of ITSM Licensing Research & Tools

1. Get the agreement you want

Review the 10 secrets of ITSM licensing along with key steps of the contract negotiation process.

Discover the Secrets of ITSM Licensing – Executive Brief

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

Delta Dental Washington

Guided Implementation

9/10

N/A

Jimmy was very responsive to my questions during the consult and afterward via email. The only reason I gave a 9 instead of 10 is because InfoTech does not yet have information on some of the major ITSM players.

Delta Dental Washington

Guided Implementation

9/10

N/A

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