Get Instant Access
to This Blueprint

Infrastructure Operations icon

Discover the Secrets of ITSM Licensing

Know thyself, know thy secrets; when you come to the table, you won’t be beaten.

  • Vendors do contract negotiations for a living, but IT leaders are generally inexperienced at the process.
  • IT leaders are unaware of what their negotiation options are and often miss red flags or negotiable areas in contracts.
  • Vendors use a variety of sales tactics that may seem to provide value but typically require better introspection into process and strategy first.

Our Advice

Critical Insight

  • Don’t negotiate solely based on price. ITSM tools have progressed far beyond table stakes to have one-dimensional negotiations. Be rigorous with your requirements gathering before approaching your vendor for negotiation.

Impact and Result

  • Knowledge of ITSM licensing secrets that can readily applied to contract negotiation.
  • Improved knowledge of contract negotiation tactics.
  • IT leaders can expect to get the licensing agreement that’s the best fit for their organization.

Discover the Secrets of ITSM Licensing Research & Tools

1. Get the agreement you want

Review the 10 secrets of ITSM licensing along with key steps of the contract negotiation process.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.




$ Saved

Days Saved

Delta Dental Washington

Guided Implementation




Jimmy was very responsive to my questions during the consult and afterward via email. The only reason I gave a 9 instead of 10 is because InfoTech... Read More

Delta Dental Washington

Guided Implementation




Discover the Secrets of ITSM Licensing preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

Book an Analyst Call on This Topic

You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

Get Advice From a Subject Matter Expert

Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.

Unlock Sample Research


Sandi Conrad

Jordan Detmers


  • Jason Kaul, Service Desk Supervisor,
  • Jacob Crogie, Business Analyst,
  • Eric Pierson, ITS Director, City of Durango
  • Kevin Vigil, IT Director, Southwest Care Center
  • Stephen Tate, Global End User Services Director, Babcock & Wilcox Company
  • Adam Schaffer, Service Desk Lead, Babcock & Wilcox Company
  • Andy Gutgsell, IT Service Manager, Bridgestone
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019