Build a Service Desk Consolidation Strategy – Phase 2: Design the Consolidated Service Desk

Author(s): Natalie Sansone, Michel Hebert

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Design the target state of the consolidated service desk and assess logistics and cost of consolidation. This phase will take you through the following activities:

  • Model target consolidated service desk.
  • Assess logistics and cost of consolidation.

Use this phase as part of the full blueprint, Build a Service Desk Consolidation Strategy.

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