Phase 1 will help you form a strategy for your service desk through the use of a balanced scorecard. Your customer goals will be developed through a customer journey map, i.e. a powerful visual tool that will give your organization an insightful view into the processes and thoughts your end users experience. This phase will take you through the following activities:

  • Create a balanced scorecard to define your service desk strategy.
  • Identify customer touchpoints.
  • Complete your customer journey map.
Use this phase as part of the full blueprint, Adopt Lean IT to Streamline the Service Desk.

Also In

Adopt Lean IT to Streamline the Service Desk

Turn your service desk into a Lean, keen, value-creating machine.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.