Read this Executive Brief to find out how implementing a continual improvement plan can help your service desk achieve a sustained state of excellence.

  • Understand why building a service desk continual improvement plan is critical to IT's success.
  • Learn why building a service desk continual improvement plan can be difficult for organizations with poor communication.
  • Understand Info-Tech's methodology and approach to building a service desk continual improvement plan.
Complete this project to position IT as a proactive leader and strategic contributor to your organization's success.

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