Academy: Service Desk | Phase One

Author(s): Sandi Conrad, Michel Hebert

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Lay the foundations of your service desk

Tags

Service desk, service desk software, ITSM tool, incident, severity, impact, request, knowledgebase, staffing, categories, catyegorization, prioritization, priorities, escalation, workflow, customer service, project handover, service management, implementation roadmap
Browse all Infrastructure & Operations

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
© Info-Tech Research Group | Terms of Use | Privacy Policy