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Use this tool to document available skills and create a training plan to facilitate your systems management initiative.
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Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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This tool will help you score the responses from your vendor to assist in your selection.
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Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
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Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
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Use this template to develop a communications plan for your service desk consolidation project.
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Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance...
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The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...
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