ITSM Ticket Data Analysis Report

Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.

ITSM Ticket Data Analysis Tool

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.

Accelerate Your Automation Processes – Executive Brief

Read this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech’s methodology, and understand the ways Info-Tech...

Meeting Type Decision Flowchart

Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.

Staff the Service Desk to Meet Demand – Phases 1-3

This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.

Staff the Service Desk to Meet Demand – Executive Brief

Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...

Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...

Service Desk Staffing Stakeholder Presentation

Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.

Accelerate Your Automation Processes

Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance...
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