Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Read this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech’s methodology, and understand the ways Info-Tech...
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Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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Read our concise Executive Brief to find out why you should optimize service desk staffing, review Info-Tech’s methodology, and understand the ways we can support you in...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not...
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IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance...
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