Build a Service Desk Consolidation Strategy – Phases 1-3

Author(s): Natalie Sansone

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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This deck will provide guidance on how to build a strategy to consolidate into one centralized service desk with a single point of contact and standardized processes.

It includes the following phases:

  • Initiate the project and engage stakeholders.
  • Discover existing service desks and design consolidated service desk.
  • Build a transition plan and communicate the change.

View the Complete Blueprint:

Build a Service Desk Consolidation Strategy

A consolidated service desk not only drives more efficient service but is the foundation for optimization and innovation.

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