|
Discover key findings from our Service Desk Satisfaction Survey pilot, highlighting what users love, what frustrates them, and where we've seen the biggest opportunities to...
|
|
|
A Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss....
|
|
|
The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....
|
|
|
The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
|
|
|
The end-user computing strategy specialist is responsible for designing and implementing the company's end-user computing strategy.
|
|
|
A repository of typical workflows.
|
|
|
Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
|
|
|
A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
|
|
|
A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
|
|
|
The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
|
