Standardize the Service Desk – Phases 1-5

A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.

Service Desk Staffing Calculator

Use this tool to help you estimate the number of resources required to support your demand over time.

Service Support Strategy Worksheet

This template will help you document the service support strategy as you work through the project blueprint.

Samanage Wins Big in SolarWinds Acquisition

SolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget.

Service Desk Roadmap

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.

Project Handover Template

This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.

Internal Communications Plan

Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.

Incident Management Workflow Library

Document your procedures to identify control points and areas of opportunity.

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.
Visit our IT Crisis Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171
GET HELP
Contact Us