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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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Use the Mentoring Program Guidelines Template to help you document your mentoring program.
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Communicate your systems management implementation initiative to stakeholders with a project charter.
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As an infrastructure leader, you need to ensure you have the right focus and ability to execute on the needs of both IT and the business.
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The service desk is the face of IT. User satisfaction with IT in finance and insurance is largely influenced by the quality of the customer service the service desk...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket...
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Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...
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