Service Desk
Topics
Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
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Service Support Strategy WorksheetThis template will help you document the service support strategy as you work through the project blueprint. |
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Samanage Wins Big in SolarWinds AcquisitionSolarWinds’ acquisition of Samanage presents a bright future for this product – assuming it isn’t starved of development budget. |
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Service Desk RoadmapThe Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project. |
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Build a Business Case to Improve Change Management Quick GuideThis quick guide is designed to help you build a business case to implement a change management process. |
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Service Desk Outsourcing RFP TemplateThis template will allow you to create a detailed RFP for your outsourcing agreement. |
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Knowledge Management WorkflowsUse this template to document service desk process workflows for knowledge creation, usage, and review. |
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Service Desk Site Visit Checklist TemplateSome upfront planning can lead to more valuable site visits and more prevented incidents. |
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Subscription Growth Leads ServiceNow to a Strong 2018 Year-End CloseServiceNow announced financial results for its fiscal year ending December 31, 2018. While new customers account for some of the results, subscription revenue increases are... |
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Internal Communications PlanUse the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy. |
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