Every year, we need to ensure we have the right focus and ability to execute on our efforts to:
- Validate the level of engagement of end users.
- Improve IT’s customer-facing presence and responsiveness through continual enhancement of the service desk.
- Innovate based on the organization’s particular needs and pain points.
- Plan IT and organizational initiatives for the near and long term.
- Provide transparency by utilizing an effect budgeting approach.
