Execute These Annual Projects for Infrastructure and Operations Excellence

Author(s): Brad Wells, Dave Kernohan

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Every year, we need to ensure we have the right focus and ability to execute on our efforts to:

  • Validate the level of engagement of end users.
  • Improve IT’s customer-facing presence and responsiveness through continual enhancement of the service desk.
  • Innovate based on the organization’s particular needs and pain points.
  • Plan IT and organizational initiatives for the near and long term.
  • Provide transparency by utilizing an effect budgeting approach.

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