Standardize the Service Desk – Phases 1-4

Author(s): Mahmoud Ramin, Allison Kinnaird, Sandi Conrad

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Use this blueprint to standardize your service desk by following our four-phase methodology:

  • Assess your current capability and lay foundations for your service desk
  • Design incident management workflow
  • Design request fulfillment
  • Implement plan

Apply the discussions and activities to make an actionable plan for improving your service desk

View the Complete Blueprint:

Standardize the Service Desk

Improve customer service by driving consistency in your support approach and meeting SLAs.

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