Operations - Blueprints
Topics
Accelerate Your Automation ProcessesDefining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance... |
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Manage the Active Directory in the Service DeskIdentity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with poor... |
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IT Service Management Selection GuideRegardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice.... |
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Incident Management for Small EnterpriseThe ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will... |
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Build a Chatbot Proof of ConceptLay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot... |
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Deliver a Customer Service Training Program to Your IT DepartmentDeliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery... |
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Take Control of Cloud Costs on Microsoft AzureDevelop processes, procedures, and policies to effectively manage cloud costs. |
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Take Control of Cloud Costs on AWSDevelop processes, procedures, and policies to effectively manage cloud costs. |
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Implement Crisis Management Best PracticesBuild an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety incidents... |
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Optimize the Service Desk With a Shift-Left StrategyShift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and... |
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