|
Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with...
|
|
|
Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
|
|
|
The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
|
|
|
Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
|
|
|
Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
|
|
|
Develop processes, procedures, and policies to effectively manage cloud costs.
|
|
|
Develop processes, procedures, and policies to effectively manage cloud costs.
|
|
|
Build an effective crisis management plan around a framework that enables your organization to respond to any crisis and manage the impact; from health and safety...
|
|
|
Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
|
|
|
Use Info-Tech’s Microsoft Teams Cookbook to successfully implement and use Teams. This cookbook includes recipes for IT best practices for governance over Teams rollout...
|
|
