Infrastructure & Operations
Topics
Build Better Workflows StoryboardUse this activity to convene a flowchart improvement working group. It uses onboarding as an example. |
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Build Better WorkflowsYou can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow... |
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The ITSM Vendor Evaluation WorkbookUse this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively, your... |
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Disaster Recovery Test Plan TemplateUse this template to document a DR test plan. |
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Disaster Recovery Testing Program SummaryUse this template to outline your organization's DR testing program. |
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VIP Support Service Communication TemplateCustomize this template to communicate and market the VIP service to its stakeholders and users. |
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VIP Support Process Workflow ExampleUse this template as an example to follow and document your own VIP support process. |
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Service Desk VIP Procedures TemplateUse this template to document your service desk procedures for handling VIP or executive tickets. |
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Design a VIP Experience for Your Service Desk StoryboardDesign a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by... |
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Design a VIP Experience for Your Service DeskDesign a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –... |
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