Infrastructure & Operations
Topics
AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AIQ headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from... |
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Service Desk Consolidation Stakeholder Presentation TemplateUse this presentation template to communicate the project to key stakeholders. |
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Service Desk Consolidation Strategy TemplateUse this template to document the consolidation project’s objectives, current and target state, and transition plan. |
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Service Desk Consolidation Project Charter TemplateUse this template to organize the service desk consolidation project and communicate the scope and parameters. |
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Service Desk Consolidation Communications and Training Plan TemplateUse this template to develop a communications plan for your service desk consolidation project. |
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Build a Service Desk Consolidation Strategy – Phases 1-3Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one. |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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What Is Zoom in 2023?This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia... |
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Microsoft Teams Planning ToolAn Excel tool to help you document the organization’s key collaboration use cases, and prioritize which Teams apps to implement and encourage adoption on. |
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Microsoft Teams End-User Satisfaction SurveyUse this survey to capture end user feedback on their collaborative use of Microsoft Teams. |
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