Infrastructure & Operations
Topics
Document Your Cloud Strategy – Phase 2: Establish Appropriate Governance for the CloudPhase 2 will help you mitigate risks associated with cloud by establishing proper governance. |
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Document Your Cloud Strategy – Phase 1: Empower Your Team to Use the CloudIt's essential to have the right people making the right decisions to drive the success of the cloud strategy. This phase will help you create a cloud council, prepare your... |
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Document Your Cloud Strategy – Executive BriefRead this Executive Brief to understand why you should document your cloud strategy and how you can get started. |
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Collaborating During COVID-19: A How-ToIn this note, I outline some general best practices to maintain effective collaboration during the COVID-19 outbreak – from collaborating in the office to working remotely. |
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Pandemic PolicyThis template provides a framework for a comprehensive policy in the case of a pandemic breakout within your region and the business continuity guidelines that can be set... |
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New Additions to Cisco’s Webex Contact Center PortfolioIn this fourth brief of four on Cisco’s January launch of upcoming collaboration solutions in 2020, I look at Cisco’s new additions for its Webex Contact Center portfolio. |
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Avaya Pairs AI Technology With Its CCaaS via Afiniti PartnershipAvaya has announced a new partnership with Afiniti: Avaya AI Routing with Afiniti AiRo. The partnership will bring AI technology to Avaya’s contact center as a service... |
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Avaya Enhances Capabilities for Avaya SpacesAvaya has enhanced the capabilities of its cloud meeting and team collaboration app, Avaya Spaces. |
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Develop ServiceNow Customizations a Little More Easily With a Visual Studio Code ExtensionServiceNow promises to make in-house ServiceNow development a little easier by directly integrating with Microsoft’s popular Visual Studio Code editor. |
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Google Acquires Mainframe Migration Company CornerstoneOn February 19, Google Cloud announced its acquisition of Cornerstone Technology. This acquisition aligns with Google’s focus on ease of migration as a differentiator for... |
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