Infrastructure & Operations
Topics
Microsoft Self-Service Purchasing in Office 365Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises... |
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Serviceaide Adds AI Features to Improve Service Management EfficiencyServiceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency. |
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Microsoft Simplifies Its Endpoint Management Stack With Endpoint ManagerMicrosoft’s overlapping endpoint management solutions (SCCM, Intune) have confused users. Microsoft itself has acknowledged this problem and resolved it by uniting its... |
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Microsoft’s Change of Default Search on 365 Is Met With OutrageOn January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome. |
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Symphony SummitAI’s Latest Release Incorporates More AI Functionality to Enhance Service ManagementSymphony SummitAI announced the general availability of Sierra, the latest version of its AI-based service management tool. |
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Microsoft Introduces Managed Meeting Rooms to Facilitate Online MeetingsMicrosoft announced a new service for managing the hardware and software required to run meetings in Microsoft Teams and Skype. This new solution is a cloud-based service... |
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AWS Sells on Speed, Not CostAt the opening of AWS Summit in Toronto, Joshua Burgin emphasized that the main benefit of AWS cloud services is increased speed and agility. This aligns with Info-Tech's... |
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Internet Acceptable Use PolicyInternet usage is both a necessary tool and a potential distraction and security risk. With capabilities of the Internet and users advancing daily, it is important for... |
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Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & AcquisitionsClearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations. |
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Slack’s Stock Value Hits All-Time LowSlack’s stock value continues to plummet, with Microsoft’s Teams offering cited as a major reason. |
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