Infrastructure & Operations - Storyboard

Build Your Infrastructure Roadmap Storyboard

Building a strategic infrastructure roadmap is a business-driven exercise, not just a technical one.

Define Your Virtual and Hybrid Event Requirements Storyboard

Use this storyboard to work through key decision points involved in creating digital events.

Endpoint Management Selection Guide Storyboard

This storyboard will help you understand endpoint management solutions, their history, core capabilities, and market landscape.

Skills Development on the Mainframe Platform Storyboard

An overview of the solutions available to support your mainframe training and skills development needs.

Automate IT Asset Data Collection Storyboard

Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.

Build Better Workflows Storyboard

Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.

Considerations to Optimize Container Management Storyboard

An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...

Take a Realistic Approach to Disaster Recovery Testing Storyboard

Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.

Design a VIP Experience for Your Service Desk Storyboard

Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...

Reduce Shadow IT With a Service Request Catalog Storyboard

Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
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