Infrastructure & Operations - Storyboard

Implement a Transformative IVR Experience That Empowers Your Customers – Phases 1-4

This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...

Exploit Disruptive Infrastructure Technology – Phases 1-3

This storyboard will help you create a diverse disruptive technology working group, a shortlist of disruptive technologies, and a proof of concept plan for each...

Domino – Maintain, Commit to, or Vacate? Storyboard

Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.

Improve Incident and Problem Management Storyboard

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Transform Your Field Technical Services Storyboard

With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...

Document Your Cloud Strategy – Phases 1-4

Use this blueprint to drive consensus by outlining how your organization will use the cloud. Define the strategic statements around people, processes, and technology to...

Adding the Right Value: Building Cloud Brokerages That Enable Storyboard

Start designing a cloud brokerage that delivers value beyond gatekeeping.

Drive Technology Adoption Storyboard

In the situation where new technology is not being used after a project is complete, consider the following approach.

Define Your Cloud Vision – Phases 1-4

This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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