|
An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
|
|
|
This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
|
|
|
This storyboard will help you create a diverse disruptive technology working group, a shortlist of disruptive technologies, and a proof of concept plan for each...
|
|
|
Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...
|
|
|
Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
|
|
|
This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...
|
|
|
With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
|
|
|
Use this blueprint to drive consensus by outlining how your organization will use the cloud. Define the strategic statements around people, processes, and technology to...
|
|
|
Start designing a cloud brokerage that delivers value beyond gatekeeping.
|
|
|
In the situation where new technology is not being used after a project is complete, consider the following approach.
|
|
