Infrastructure & Operations - Storyboard

Accelerate your Automation Processes – Phases 1-2

Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...

Manage Active Directory in the Service Desk – Phases 1-2

​Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...

Manage Your Technical Debt – Phases 1-3

Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.

IT Service Management Selection Guide – Phases 1-2

Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.

Incident Management for Small Enterprise – Phases 1-3

Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...

Build a Chatbot Proof of Concept – Phases 1-3

Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...

Deliver a Customer Service Training Program to Your IT Department Storyboard

This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...

Standardize the Service Desk – Phases 1-4

Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.

Take Control of Cloud Costs on Microsoft Azure – Phases 1-4

Develop processes, procedures, and policies to effectively manage cloud costs.

Take Control of Cloud Costs on AWS – Phases 1-4

Develop processes, procedures, and policies to effectively manage cloud costs.
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