Use this storyboard to learn about impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve your customers' experience and reduce the load on your support staff. The storyboard covers the following topics:
- Project rationale
- IT's role and responsibilities
- Organizational approach to developing an effective IVR
- Key trends
- Identification of relevant enabling technologies
- Development of an IVR review cycle
Improve your IVR approach by following strategies proven to increase system efficiency and effectiveness.