Design a VIP Experience for Your Service Desk Storyboard

Author(s): Natalie Sansone

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Follow the seven steps outlined in this blueprint to design a VIP support model that best suits your organization, then communicate and evaluate the service to ensure it delivers results.

This deck walks through seven steps to designing a successful VIP support model, from understanding the options available through capturing business needs, choosing the right approach, designing the service offering, communicating the service, monitoring and measuring its success, and continually improving.

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Design a VIP Experience for Your Service Desk

Keep the C-suite satisfied without sacrificing service to the rest of the organization.

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