Service Risk Assessment Tool

Use this tool to help classify your services by risk.

Service Management Maturity Assessment

This tool will help identify your organization's current service management maturity level.

Service Catalog Requirements Tool

Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...

Service Desk Process Standardization Diagnostic Tool

While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.

Service Desk Performance Tracking Tool

The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...

Service Desk Software TCO Comparison Tool

This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...

Staff Level Allocation Tool

The goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional...

Employee Departure Checklist Tool

An exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding...

Quality of Turnover Scorecard

Track turnover on a monthly and annual basis to get a clear picture of turnover quality. Use this scorecard to identify how your organization is tracking against turnover...

Comparing Staffing Options: Full-Time Employment vs. Contract

Contractors are more expensive than full-time staffers… or are they? When deciding whether to bring in either a contract worker or FTE (full-time equivalent), focus on...
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