Governing IT
Topics
Types of Content
IT Service Management Demo Script TemplateUse this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features. |
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Knowledgebase Article TemplateAn accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),... |
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Service Desk Standard Operating ProcedureThis template is designed to help service managers kick-start the standardization of service desk processes. |
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Review and Improve Your IT Policy Library – Phases 1-3Organizations need to be proactive in identifying how business changes and new technologies will impact their business in order to successfully manage policies. They need... |
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Policy Management RACI Chart TemplateUse the RACI chart in this tool to establish the roles responsible for tasks within your policy management function. |
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Employee Termination Process Checklist – IT Security ExampleUse flowcharts and checklists to create effective SOP documents. |
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Service Desk Executive PresentationImproving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the... |
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Service Desk Action Plan RoadmapUse this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk. |
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Service Desk Ticket Classification and Dashboard ToolThis tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a... |
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Policy Management ToolInfo-Tech's Policy Management Tool is designed to help you quickly identify the key risks your organization faces, map them to a policy, and identify gaps and deficiencies... |
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