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Create an IT steering committee to help position IT and its projects as a priority to the business.
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A well-defined IT steering committee (ITSC) will help prioritize IT’s role within the organization, and create a structured process for project prioritization....
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Manage your IT processes and procedures effectively by leveraging Info-Tech’s research on IT policy management and implementation. Each of these ten policy pieces...
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Use flowcharts and checklists to create effective SOP documents.
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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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Use this tool to evaluate and compare the results of an RFP process quickly and easily.
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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