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Use flowcharts and checklists to create effective SOP documents.
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8
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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7
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This template is designed to help service managers kick-start the standardization of service desk processes.
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6
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The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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4
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Use flowcharts and checklists to create effective SOP documents.
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4
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Manage your IT processes and procedures effectively by leveraging Info-Tech’s research on IT policy management and implementation. Each of these ten policy pieces...
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4
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Use the RACI chart in this tool to establish the roles responsible for tasks within your policy management function.
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3
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This template helps you consolidate and assign responsibility for the action items that need to be completed to update your policy network.
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3
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Use flowcharts and checklists to create effective SOP documents.
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3
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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3
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