Employee Termination Process Checklist – IT Security Example

Use flowcharts and checklists to create effective SOP documents.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Build a Right-Sized Service Desk for Small Enterprise

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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Incident and Service Management Procedures – Service Desk Example

Use flowcharts and checklists to create effective SOP documents.

10 Days of Policies

Manage your IT processes and procedures effectively by leveraging Info-Tech’s research on IT policy management and implementation. Each of these ten policy pieces...

Policy Management RACI Chart Template

Use the RACI chart in this tool to establish the roles responsible for tasks within your policy management function.

Policy Action Plan

This template helps you consolidate and assign responsibility for the action items that need to be completed to update your policy network.

Document Management Checklist

Use flowcharts and checklists to create effective SOP documents.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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