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The idea of continuous improvement in application enhancement, rather than the periodic deployment of major changes, is gaining much support. This is a particularly...
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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This blueprint will help you develop an action plan to pilot enterprise service management.
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