Develop a Plan to Pilot Enterprise Service Management – Phases 1-3

Author(s): Nhat Tran, Tony Denford


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This blueprint will help you develop an action plan to pilot enterprise service management (ESM) by following our three-phase methodology:

  • Understand ESM and Get Buy-In
  • Assess the Current State for ESM
  • Identify an ESM Pilot and Finalize Action Plan

Our method will help you maximize enablers and minimize constraints in four foundational areas for ESM: culture, governance, skills, and tools. This will lead to a service ownership culture and greater integration between service teams leading to increased customer satisfaction.

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Develop a Plan to Pilot Enterprise Service Management

Deliver exceptional services to the customer by managing services across the enterprise.

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