Tagged - enterprise service management

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Extend the Service Desk Executive Presentation

The goal of this template is to help IT make the case for extending service management best practices to other business functions, such as facilities and human resources.

Service Desk Extension Strategy Template

This template allows you to document core decisions around service desk structure and processes to inform the extension strategy.

Service Desk Extension Communication and Training Plan

Use this template to develop a plan for communicating the changes associated with the new extended service desk and training the staff on new processes and tools before...
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