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Create a Service Management Roadmap – Phase 4: Build the Roadmap

Author(s): Tony Denford

This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.

Tags

ITIL, service delivery, IT-business alignment, business satisfaction, Service management, service management roadmap, IT-business integration, maturity assessment, action plan, OCM capabilities, organizational change management, customer satisfaction, customer value. ITSM, future state, roadmap, plan
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Thought model representing Create a Service Management Roadmap

Create a Service Management Roadmap

Implement service management in an order that makes sense.

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