This phase walks you through the steps to build an easy-to-understand service management roadmap.
Create a Service Management Roadmap – Phase 3: Identify the Target State
TagsITIL, service delivery, IT-business alignment, business satisfaction, Service management, service management roadmap, IT-business integration, maturity assessment, action plan, OCM capabilities, organizational change management, customer satisfaction, customer value. ITSM, future state, roadmap, plan
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Create a Service Management Roadmap
Implement service management in an order that makes sense.