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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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Don’t waste time identifying IT services by cataloging everything IT has to offer. Change your perspective! Move away from IT and start with the enterprise customer to...
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Use this blueprint to accurately identify and align your IT services to your enterprise to ensure you deliver optimal business value from the enterprise customer perspective.
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Follow the structure in this tool to list, define, and align your IT services.
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Use this template to present your journey, findings, and call to action to your executives.
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Ontario has announced that regional facilitators will assess the upper-tier municipalities of Durham, Halton, Niagara, Simcoe, Waterloo, and York. To our Ontario...
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The Security Service Design Workbook comprises all the tools and templates used as part of our process to design the differentiated service offering and standardize the...
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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Use this tool to identify which stakeholders to engage when working on the service management integration.
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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