Customer Relationship Management
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Types of Content
Chatbot POC Communication PlanUse this tool to communicate and market the launch of the chatbot to your organization and stakeholders. |
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Cerner Kicks Off Its First Virtual Electronic Health Record ImplementationThe unprecedented pandemic and social distancing have pushed Cerner to try out new means of implementing its Electronic Health Record (EHR) solutions. Cerner kicked off its... |
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Epic Systems Launches COVID-19 Screening App in Partnership With OCHINEpic Systems, a provider of health information technology, launched a COVID-19 triage app in partnership with nonprofit health IT services provider OCHIN. The app will... |
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Leverage Telehealth During COVID-19Telehealth solutions are rapidly gaining traction across the healthcare industry. To remain on the cutting edge and keep up with the increase in demand for services as a... |
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Running Critical Enterprise Applications Efforts During COVID-19An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases... |
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Adapt Your Customer Experience Strategy to Successfully Weather COVID-19COVID-19 is a daunting threat for virtually every organization – but an updated approach to Customer Experience Management can help ward off the worst outcomes. However, IT... |
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Adapt Your Customer Experience Strategy to Successfully Weather COVID-19 StoryboardCOVID-19 is a daunting threat for virtually every organization – but an updated approach to customer experience management can help ward off the worst outcomes. However, IT... |
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Salesforce Finishes FY20 on a Stellar Note and Increases FY21 Revenue GuidanceAfter another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s... |
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Kustomer Raises $60M to Transform Its Omnichannel CRM PlatformSaaS-based customer relationship management company Kustomer announced that it has raised $60 million to improve customer support experience by providing buyers’... |
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Salesforce Rolls Out Customer 360 Truth to Better Tackle Data and IdentitySalesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing, sales... |
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