Customer Relationship Management
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Adobe Partners With Software AG to Help Companies Better Stitch Together Customer DataAdobe is a pillar within the marketing orchestration and customer experience management space. By partnering with enterprise integration vendor Software AG, the pair hope... |
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Cerner Is Consolidating Control of Public-Sector EHR85% of all electronic health record (EHR) licenses in large hospitals are controlled by Cerner and Epic, two competing EHR vendors. KLAS Research, who first highlighted the... |
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SugarCRM Acquires Salesfusion to Enhance Its Marketing Automation Street CredEffective marketing automation is an integral part of building a strong sales pipeline. To bolster its capabilities for robust marketing automation, popular mid-market... |
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Oracle CX Cloud: A Compelling Solution for Those Leveraging Other Components of the Oracle Cloud EcosystemOracle has faced an upswing of strong competition in the CRM and customer experience marketspaces: despite this, the Oracle CX Cloud portfolio delivers compelling value,... |
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Salesforce Jumps on the Blockchain Hype Train at TrailheaDXBlockchain has been a much-touted innovation for improving the creation of trusted partner networks. Salesforce recently jumped on the blockchain hype train at its... |
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Salesforce Outage Leaves Organizations Scrambling to Cover Core Processes for CRMA Salesforce outage on May 17, 2019 left many of the popular CRM vendor’s customers in a lurch. The incident highlights that even reliable, big-name vendors like Salesforce... |
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SugarCRM Acquires Collabspot to Tighten Email Integration CapabilitiesSugarCRM, a popular contender in mid-market customer relationship management, recently announced it will be acquiring Singapore-based email and calendar integrations... |
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Zendesk: Customer Service Management Powerhouse Looks to Expand Its FootprintZendesk has been a keystone vendor for external customer service management for over a decade. It is now making a strong effort to expand into adjacent functional areas,... |
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Magento in Motion: Adobe Officially Repositions Magento as Adobe Commerce Cloud at Summit 2019Adobe announced at Adobe Summit 2019 the launch of Adobe Commerce Cloud – a rebranding of its savvy acquisition of Magento. As part of the launch, Adobe highlighted strong... |
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ServiceNow Branches Beyond Internal IT Service Delivery to Tackle External Customer Service Use CasesServiceNow has been a mainstay vendor for internal IT service management for over a decade. It is now making a concerted effort to expand into adjacent functional areas,... |
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