Customer Relationship Management
Topics
Types of Content
CSM Platform RFP TemplateA Request for Proposal allows an organization to provide vendors with a detailed account of the requirements and the expected capabilities of the desired suite. Create a... |
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Salesforce.com: Not Your Father's CRM AnymoreAt Dreamforce 2011, Salesforce.com unveiled more capabilities in the areas of enterprise collaboration and platform as a service (PaaS). The company is making it clear that... |
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Social CRM Project CharterA social media project is a multi-departmental undertaking that must be managed well to be successful. Document the process in a formal project charter to keep everyone on... |
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