Customer Relationship Management
Topics
Types of Content
K:BOS 2026 Demonstrates Klaviyo’s Marketing-Service Flywheel for Autonomous B2C CRMK:BOS 2026 showcased Klaviyo’s product velocity, as it builds a marketing-service flywheel to support its autonomous B2C CRM platform. |
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Salesforce Is Putting Deflection-Era Customer Service on NoticeSalesforce is repositioning Agentforce Service around customer resolution rather than case deflection. Its announcements include Agentforce Help Agent, $2 resolution... |
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Salesforce Enters the Agentic Era With Agentforce ’26At Agentforce World Tour 2025, Salesforce outlined its vision for the agentic AI era through Headless 360, ecosystem partnerships, and platform consolidation, while raising... |
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Zendesk Bets on AI That Solves, Not Just DeflectsAt Relate 2026, Zendesk pulled its agentic AI story together under a new “autonomous service workforce” label. Outcome-based pricing isn’t actually new in this market.... |
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CCaaS RFP TemplateA structured document that enables organizations to build a formal request for proposal and evaluate CCaaS vendors consistently. |
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Contact Center as a Service Selection Guide – Phases 1-3This buyers guide provides a structured, phased approach to building a business case, defining requirements, evaluating vendors, and preparing for AI-driven omnichannel... |
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Contact Center as a Service Selection GuideOrganizations are under pressure to modernize customer service while navigating a crowded and rapidly evolving contact center as a service (CCaaS) market. Vendor... |
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CCaaS RFP Requirements ListThis Excel-based workbook translates organizational needs into detailed functional and technical requirements that support vendor evaluation. |
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Configure-Price-Quote Selection Guide – Phases 1-2Gain a comprehensive understanding of the sales process before embarking on selection to ensure the chosen software is the right fit. |
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Configure-Price-Quote Selection GuideConfigure-Price-Quote software helps salespeople move from prospect to contract efficiently and accurately. With a three-pronged functionality, understanding the best fit... |
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