Customer Relationship Management
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NiCE Accelerates Toward an AI-Orchestrated Future for CXNiCE’s 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company’s momentum highlights not only innovation potential but also... |
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Zendesk AI Summit Introduces Resolution Platform and Voice AI AgentsZendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed... |
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Dialpad Expands Into Autonomous CX With Agentic AI Platform LaunchDialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad’s phased... |
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Microsoft’s AI Tour Advances “Frontier” Vision of the EnterpriseThe Canadian leg of Microsoft’s AI Tour presented a “Copilot everywhere” strategy for “frontier firms.” While data sovereignty was a primary message, important... |
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Salesforce Introduces Next Gen Marketing Cloud for Improved EngagementIn 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new “agentic marketing” model in which autonomous AI agents independently build, personalize, and... |
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BluIP Positions AI-First Overlay and Agent-to-Agent (A2A) Communications Platform for Industry-Specific NeedsBluIP has repositioned into an AI-first communications provider with its AIVA Connect platform, integrating UCaaS, CCaaS, and AI automation. Focused on hospitality,... |
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WebexOne 2025 Highlights AI Interoperability and Enterprise Collaboration StrategyAt WebexOne 2025, Cisco emphasized AI agents, interoperability, and resilient infrastructure. Updates to Webex and Contact Center highlight enterprise reliability and... |
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Zoomtopia 2025: Zoom Bets on Agentic AI to Redefine Workplace and CXZoomtopia 2025 signals that Zoom is “all in” on agentic AI. For CIOs, the opportunity to leverage a singular AI platform for enterprise productivity and front office... |
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Verint Engage 2025 Showcases New CX Workflow Automations Amid Thoma Bravo AcquisitionAt its Engage 2025 conference, Verint (NASDAQ: VRNT) emphasized a consistent theme: Customer experience (CX) workflows can be automated to deliver outcomes that are... |
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It's the Agentic Era for Creatio CRMCreatio’s mission is to simplify enterprise workflows, democratize innovation with no-code tools, and embed AI natively across the full customer lifecycle. |
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