Customer Relationship Management
Topics
Types of Content
Sprinklr Moves Towards Broader Digital EngagementSprinklr has been a pillar of the social media management market for nearly a decade. The firm has now articulated a vision to move beyond its social roots, augmenting its... |
|
MuleSoft Acquisition Powers Saleforce’s Year-End EarningsSalesforce’s revenues maintained a torrid growth rate of 26% in the most recent quarter, placing the company on an annualized run rate of ~$15 billion! PaaS growth led the... |
|
Drive Customer Convenience by Enabling Text-Based Customer SupportThis blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support. |
|
Build a Strong Technology Foundation for Customer Experience ManagementThis blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing... |
|
Build a Strong Technology Foundation for Customer Experience Management – Executive BriefRead this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now. |
|
Build a Strong Technology Foundation for Customer Experience Management – Phases 1-3This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your... |
|
Build a Strong Technology Foundation for Customer Experience Management – Phase 1: Drive Value with CXMThis phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM. |
|
CXM Strategy Stakeholder Presentation TemplateUse this stakeholder presentation template to sell your customer experience management strategy to the business. |
|
CXM Strategy Project Charter TemplateThis project charter will help you define the CXM project and lay the foundation for all subsequent project planning. Use this template to effectively communicate project... |
|
Build a Strong Technology Foundation for Customer Experience Management – Phase 2: Create the FrameworkThis phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you gather strategic requirements to inform the design of... |
|
