Build a Strong Technology Foundation for Customer Experience Management – Phases 1-3

Author(s): Ben Dickie, Jessica Jenkins

2 Downloads

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

This storyboard will help you create an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your customers. Achieve a right-sized customer experience management (CXM) application portfolio by following our three-phase methodology:

  • Create the vision and structure the project
  • Create a strategic framework for CXM technology enablement
  • Finalize the CXM framework

View the Complete Blueprint:

Build a Strong Technology Foundation for Customer Experience Management

Design an end-to-end technology strategy to drive sales revenue, enhance marketing effectiveness, and create compelling experiences for your customers.

Related Content

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019