Customer Relationship Management
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2020 Applications Priorities ReportUse Info-Tech's 2020 Applications Priorities Report to learn about the five initiatives that IT should prioritize for the year: adopt a platform for ERP, standardize... |
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Conversational Coaching Was Introduced at Dreamforce 2019 – But Can Salesforce Leapfrog Innovative Entrants in the Space?Using natural language processing on call recordings and providing automated sales coaching insights has been an area of intense interest with many players in the market –... |
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Salesforce Debuts a New Conversational UI at Dreamforce 2019 – But Will It Speak to End Users?Conversational UIs allow users to interact naturally with applications. Salesforce recently made a foray into the space with its Einstein Voice Assistant solution. |
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Amazon and Salesforce Join Forces to Improve Their Contact Center Value PropositionsSalesforce is a juggernaut in the customer experience solution space – at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective... |
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Krow Adds New Features to Improve Its Performance and Augment User ExperienceKrow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending... |
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Cerner EHR Partners With Uber to Improve Healthcare LogisticsA new partnership has formed between Cerner and Uber, as reported in Forbes. Together the electronic health records (EHR) vendor and ridesharing giant are planning to make... |
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Conversational UI Is the Talk of Oracle OpenWorld 2019Conversational user interfaces (UIs) aim to replace traditional point-and-click user interfaces with natural language touchpoints. At OpenWorld 2019, Oracle announced... |
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Oracle's Introduction of Redwood UX Paradigm a Step Towards Better End-User AdoptionOracle introduced its new “Redwood” UX at Oracle OpenWorld 2019, promising a better – and more consistent – user experience across the bulk of its enterprise application... |
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Freshworks Acquires Its 18th Start-Up, Enhancing Its Product Manager Collaboration ToolCustomer engagement software company FreshWorks announced that it has acquired a cloud-based prototyping and usability testing platform, Bangalore-based CanvasFlip. |
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eClinicalWorks EHR to Be Implemented Across Hundreds of ClinicseClinicalWorks has been selected to replace a legacy, in-house developed EHR across more than 200 practices that are part of the Advocare health network. |
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