COVID-19 is a daunting threat for virtually every organization – but an updated approach to Customer Experience Management can help ward off the worst outcomes. However,...
|
|
Use Info-Tech's 2020 Applications Priorities Report to learn about the five initiatives that IT should prioritize for the year: adopt a platform for ERP, standardize...
|
|
Nail down the definition and capabilities of an electronic health record (EHR) system. Execute a rigorous approach to application selection to find the best solution for...
|
|
This blueprint reviews Info-Tech’s definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer...
|
1
|
Customers expect to transact with you in the channels of their choice: create a cohesive omnichannel framework that supports the right transactions through the right...
|
|
This blueprint reviews Info-Tech’s business-centric definition of augmented reality, as well as the technology’s key benefits and how it will impact a variety of...
|
1
|
Determine whether marketing management suite (MMS) technology is right for your organization. Find your use case and select an appropriate marketing solution by utilizing...
|
1
|
The devil is in the details: ensure you have a strong roadmap of enabling applications and technologies to support the enterprise digital strategy once it has been created.
|
1
|
Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
|
6
|
This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
|
4
|