Customer Relationship Management - Solution Sets

Develop an IT Strategy to Support Customer Service

Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Select and Implement a Customer Relationship Management Platform

Enable marketing, sales, and customer service teams by successfully choosing and implementing a suite for customer relationship management.
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Vendor Landscape: Customer Service Knowledge Management Suites

Customer Service Knowledge Management (CSKM) solutions get the right information to the right person at the right time. Ensuring support of social and collaboration...

Build a Strong Technology Foundation for Customer Experience Management

This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization’s customer-facing...
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Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Vendor Landscape: Email Marketing Solutions

Save time and money by using Info-Tech's Vendor Landscape to compare and contrast the major email marketing vendors, and then create a shortlist of the most appropriate...

Succeed With Digital Strategy Execution

The devil is in the details: ensure you have a strong roadmap of enabling applications and technologies to support the enterprise digital strategy once it has been created.
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Develop an IT Strategy to Support Sales

Sales support is a critical mandate for IT organizations. As the area of the organization that “brings home the money,” Sales must be equipped with the applications,...
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Activate Your Augmented Reality Initiative

This blueprint reviews Info-Tech’s business-centric definition of augmented reality, as well as the technology’s key benefits and how it will impact a variety of...
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Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success

This blueprint reviews Info-Tech’s definition and the scope of the Internet of Things (IoT) and highlights three enterprise use cases for IoT across proactive customer...
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