Customer Relationship Management - Solution Sets

Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management (CSM) software market...
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Develop an IT Strategy to Support Sales

Sales support is a critical mandate for IT organizations. As the area of the organization that “brings home the money,” Sales must be equipped with the applications,...
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Develop an IT Strategy to Support Customer Service

Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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