Customer Relationship Management - Solution Sets

Develop an IT Strategy to Support Customer Service

Take a business process management (BPM)-centric approach to model the desired future state of your customer service IT systems. Then develop an overall IT systems...
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Vendor Landscape: Email Marketing Solutions

Save time and money by using Info-Tech's Vendor Landscape to compare and contrast the major email marketing vendors, and then create a shortlist of the most appropriate...

Vendor Landscape: Customer Service Knowledge Management Suites

Customer Service Knowledge Management (CSKM) solutions get the right information to the right person at the right time. Ensuring support of social and collaboration...
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VL Methodology