All Reviews

Response
Distribution
174Reviews

Zendesk

Zendesk for Service

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.

7.9

Composite Score

Composite
Score

8.1

CX Score

CX
Score

+81

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

All Reviews

Response
Distribution
174Reviews

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A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8 / 10

Sales Marketing

A robust tool for support teams

Vendor Capability Satisfaction

  • 3
  • Business Value Created
  • 3
  • Ease of Implementation
  • 2
  • Availability and Quality of Training
  • 3
  • Ease of Customization
  • 3
  • Ease of IT Administration
  • 2
  • Ease of Data Integration
  • 4
  • Vendor Support
  • -
  • Usability and Intuitiveness
  • 2
  • Breadth of Features
  • -
  • Product Strategy and Rate of Improvement
  • 2
  • Quality of Features

Product Feature Satisfaction

  • 1
  • Systems Management Integration
  • 3
  • Integrated Knowledge Management
  • 3
  • Technician Administration
  • 4
  • End User Self Serve
  • 4
  • End User Support Solutions
  • 4
  • Integration With IT Tools
  • 4
  • Multi Device Capability
  • 4
  • Multi-Site Functionality
  • 4
  • Reporting
  • -
  • Business Application Integration
  • -
  • Service Catalog
Neutral
8 / 10

Information Technology

Works very well. Requires lot's of configuration!

Vendor Capability Satisfaction

  • 3
  • Business Value Created
  • 3
  • Breadth of Features
  • 3
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Usability and Intuitiveness
  • 2
  • Vendor Support
  • 2
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 3
  • Ease of Customization
  • 2
  • Availability and Quality of Training
  • 4
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Business Application Integration
  • 2
  • Service Catalog
  • 3
  • End User Self Serve
  • 3
  • End User Support Solutions
  • 3
  • Integrated Knowledge Management
  • 3
  • Integration With IT Tools
  • 3
  • Multi-Site Functionality
  • 3
  • Systems Management Integration
  • 3
  • Technician Administration
  • 4
  • Multi Device Capability
  • 4
  • Reporting
Neutral
8 / 10

Human Resources

Expensive but very efficient

Vendor Capability Satisfaction

  • 4
  • Breadth of Features
  • 4
  • Quality of Features
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Business Value Created
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 3
  • Customer Community Management
  • 3
  • Contact Center Integration
  • 3
  • Customer Service Workflow Management
  • 3
  • Intelligent Search
  • 3
  • Multi Channel Support
  • 4
  • Mobile Customer Care
  • 4
  • Analytics and Reporting
  • 4
  • Customer Self Service Capabilities
  • 4
  • Customer Service Knowledge Management
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