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Vendasta

Yesware

Composite Score

6.6 /10

CX Score

6.3 /10

35 Reviews Write a Review

What is Yesware?

Yesware is an all-in-one sales toolkit that gives you everything you need to prospect, schedule meetings, and follow up - right from your inbox. Yesware provides you the insights you need to make data-driven decisions and spend time where it matters, allowing you to work smarter - not harder.

Company Details

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Awards & Recognition

Yesware won the following awards in the Sales Engagement Platforms category

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Product Impact
Contract Negotiation

2023

3 Top Rated Capabilities

1 Top Rated Features

2023

Product Impact
Contract Negotiation

2022

4 Top Rated Capabilities

1 Top Rated Features

2022

Yesware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yesware.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+61 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yesware?

7% Negative

25% Neutral

68% Positive

Pros

Enables Productivity
Respectful
Saves Time
Client Friendly Policies

Cons

Less Generous
Under Delivered
Charges for Enhancements

Feature Ratings

Average 77

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Dialer Integration

Conversation Coaching

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 77

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Yesware Reviews

Rishi B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Tracks Gmail seamlessly

Likeliness to Recommend

10 /10

What differentiates Yesware from other similar products?

Their free forever plan allows email tracking details of emails sent less than 24 hours.

What is your favorite aspect of this product?

Even with the limit of 40 events, allowing tracking details of Gmail sent can be very useful. This feature provided with the Yesware free forever plan.

What do you dislike most about this product?

Many receivers of Gmail might not be aware that their opening of Gmails is being tracked. While a Gmail user can always change the setting to not allow tracking, but by default, this tracking feature is enabled. Blame it on Google or Yesware, I believe this feature should be disabled by default.

What recommendations would you give to someone considering this product?

Start with the Yesware free plan even if you are not sure to subscribe to their 15$ per month subscription.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Keshab D.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A phenomenal product with great features .

Likeliness to Recommend

9 /10

What differentiates Yesware from other similar products?

Yesware can be used for many different applications. Yesware is more than sales software

What is your favorite aspect of this product?

Yesware offers a full pilot program so you we validate our solution before buying

What do you dislike most about this product?

The email campaigns and mail merge features are limited, and your analytics could get inflated by spam filters.

What recommendations would you give to someone considering this product?

This is indeed a nice product to use. You should definitely give it a try once

Pros

Continually Improving Product
Enables Productivity
Unique Features
Fair

Ashley M.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Good System, campaigns can be a little buggy.

Likeliness to Recommend

7 /10

What differentiates Yesware from other similar products?

Campaigns,

What is your favorite aspect of this product?

I like the set it and forget it nature of the system

What do you dislike most about this product?

cutting and pasting info from excel doesn't work well

What recommendations would you give to someone considering this product?

structure your data perfectly before you try and import

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Cons

Less Reliable
Charges for Enhancements

Latest Research

Yesware

What is Yesware?

Company Details

Need Assistance?

Awards & Recognition

Yesware Ratings

86 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+61 Net Emotional Footprint

How much do users love Yesware?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Yesware Reviews

Rishi B.

Tracks Gmail seamlessly

Likeliness to Recommend

Pros

Keshab D.

A phenomenal product with great features .

Likeliness to Recommend

Pros

Ashley M.

Good System, campaigns can be a little buggy.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Pipeline Management

Omnichannel Campaign Management

Workflow Automation

CRM Integration

Internal Sales Collaboration

Dialer Integration

Conversation Coaching

Next-Best-Action Recommendations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness