What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
91 Plan to Renew
72 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Marketing Analytics
Mobile Payments
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Partha R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
One of the Best Customer Engagement Platform
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Have been using Twilio from last 2 years, and it has been amazing experience. The awesome features that differentiates this platform from others is, - One stop solution having all the customer engagement tools that you need for you business, so we don't have to use multiple vendors to do seperate client engagement activities which eradicates the management overhead of handling multiple vendors. - Great support from the vendor team. There has been no issues which weren't fixed at earliest.
What is your favorite aspect of this product?
The most favorite aspect of this product to me are - 1. Variety of features 2. Great documentation for all the necessary implementations 3. As told earlier, the great support from the tech team. 4. Variety of metrics to track the statistics. 5. Smooth and Fast Dashboard, that showcases all the necessary data in an efficient manner.
What do you dislike most about this product?
There's nothing that has stopped us from using this beautiful platform. If one asks me to nitpick, then I would say they can reduce the pricing for a bit for Asia region, but given the quality of services they provides it's negligible.
What recommendations would you give to someone considering this product?
Great product, go ahead and use, you will not regret your decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chrissy M.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
Reliable, capable and cost-friendly platform
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
In our business we have use a large number of software programs and web-based platforms and any opportunity to integrate a soft phone directly into the program rather than having to navigate to another window allows us to be more efficient. Further, with Twilio we can record, save and review phone calls directly from the program that we used to make the call.
What is your favorite aspect of this product?
It is very customizable and unlike any other platform that we had previously used.
What do you dislike most about this product?
There was a slightly higher learner curve with using Twilio that we had seen with other options; however, this was easily overcome and we now have a firm understanding of how to best utilize the program.
What recommendations would you give to someone considering this product?
If you are in the market for a reliable cloud-based communications platform, Twilio is definitely worth your consideration. It is capable, reliable and very affordable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
matt j.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Twilio is great for teams and large orgs
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
The support of the tool, I can reach out and talk to a dev or support member and get individual support on my issue. The rest of the documentation is great as well.
What is your favorite aspect of this product?
For me in IT I like the logging that is at my finger tips
What do you dislike most about this product?
There is a bit a of a learning curve to use some of the featres
What recommendations would you give to someone considering this product?
Take a look at the features and decide what you need based on the offers but rest assured there is great support behind the tool from the Tech and customer support team.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
